Monday, April 27, 2009

You need an upgrade......

Imagine if you will a deaf English man (& I'm talking hearing aids here people) & a young lady who's first language is NOT English, having a telephone conversation, on a cell with bad reception (out of work hours in at least one case) about how best to upgrade a computer system after the computer has been moved from one location to another!!

So, the first time this scenario occurred it was a little after 7.30pm.
Well after working hours in Atlantic Canada, obviously not in Texas.

Don't they have watches in Texas?? I always thought they had 3 more of everything & it was much bigger & could operate at thrice the speed..... I must be mistaken.

OK, so the instructions on this particular call are simple, if a little misheard at at least one end of the call & a little mis-pronounced at the other!!
It is important that the transferred PC (good job said English Chap is working late at the office today folks, because he has access to both PCs, were he at home that would not be the case!)) & the one already in place are both powered up while the upgrade & transfer of files is occurring. Easy............

Seeing this to be a total failure prompts call #2... during (but only just) working hours this time, reception not great, but hey, we'll give it a shot!

What you really need to do is just leave the transferred computer running.Simple........

Yet another fucked up attempt to get this thing running & here comes call #3.
Way beyond a frigging joke this time I'm guessing.

NCIS is on & I have just opened a very nice bottle of Chilean Red, buy a fucking watch & leave us alone!!

I can hear the tension rising at this end of the call.

I am not in my office.....I left them both on the first time, then you changed your mind, so I just left one (I'm loosing the signal & it's 8pm) switched on the second time, I have to (I'm losing you again, can you speak up & a little more clearly, I'm having trouble hearing you) just leave them both on again....is that what you are telling me???

Look I'm not in the office now, yes but we have already tried to do that, can you say that again..... I really can't hear what you are saying, no I don't have access to either of them, I'm NOT in my office, I will call your office first thing on Monday.......

Now, add some pacing, tapping of fingers on kitchen counters & a shit load of eye rolling to that mental image if you will, then repeat the whole conversation for 10 minutes.........
Get the idea yet??

MONDAY
# is dialled........ answer is : I'm sorry we do not recognise the # as dialled please hang up & try again!!!!!!!

I don't have the conclusion to this story.......
I just laughed my ass off at the image of it all.......... apart, you understand, from the NCIS interruption.
Way beyond necessary!!

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